Consumer protection offices by province and territory: who to contact
Quick summary
Each province and territory has its own consumer affairs office, and the federal government keeps a list of all of them. Use yours if a business, such as a payday lender, a collector or a seller, treats you unfairly under provincial law. The table has the website and phone numbers for every one. Learn what payday lenders can charge in your province in our payday loan rules by province.
Checked November 3, 2026. Main source: Office of Consumer Affairs: Federal, provincial and territorial consumer affairs offices (modified May 28, 2025; read Nov. 3, 2026). See all 1 source.
Consumer affairs office in each province and territory
Names, websites and phone numbers come from the federal Office of Consumer Affairs list. Websites and numbers can change, so check the site first.
| Where | Office | Phone |
|---|---|---|
| Alberta | Service Alberta and Red Tape Reduction (Consumer Services) | 780-427-4088; toll-free 1-877-427-4088 |
| British Columbia | Consumer Protection BC | 604-320-1667; toll-free 1-888-564-9963 |
| Manitoba | Consumer Protection Office | 204-945-3800; toll-free 1-800-782-0067 |
| New Brunswick | Financial and Consumer Services Commission | Toll-free 1-866-933-2222 |
| Newfoundland and Labrador | Digital Government and Service NL | 709-729-2600; toll-free 1-877-968-2600 |
| Northwest Territories | Consumer Affairs | 867-767-9161 ext. 21022 |
| Nova Scotia | Service Nova Scotia and Internal Services | 902-424-5200; toll-free 1-800-670-4357 |
| Nunavut | Consumer Affairs | 867-793-3303; toll-free 1-866-223-8139 |
| Ontario | Consumer Protection Ontario | 416-326-8800; toll-free 1-800-889-9768; TTY 416-229-6086 |
| Prince Edward Island | Consumer Services | 902-368-4550; toll-free 1-800-658-1799 |
| Quebec | Office de la protection du consommateur | 418-643-1484; toll-free 1-888-672-2556 |
| Saskatchewan | Consumer Protection Division, Financial and Consumer Affairs Authority | 306-787-5550; toll-free 1-877-880-5550 |
| Yukon | Consumer Services | 867-667-5111; toll-free 1-800-661-0408 ext. 5111 |
The federal Office of Consumer Affairs lists a toll-free line of 1-800-328-6189 for its own office. Tap or click a place name to open that office's website.
When to contact your province
- A payday or high-interest lender breaks a provincial rule.
- A debt collector uses unfair tactics.
- A business ignores a refund or a contract term you are owed under provincial law.
- You are not sure which office handles your problem. Call the number above and ask.
Banks follow federal rules, so the steps are different. If your problem is with a bank, start with the bank's own complaint process and read our banking guide.
How to prepare
- Write down dates, names, and what was said or done.
- Keep contracts, receipts, statements and screenshots.
- Say what you want: a refund, a correction, or an end to the contact.
- Complain to the business first when the office asks you to.
Questions people ask
Who handles consumer complaints in my province?
Your province or territory has a consumer affairs office. The table above lists the office, website and phone number for each one.
What is the consumer protection office in Manitoba?
The Consumer Protection Office, at 204-945-3800 or toll-free 1-800-782-0067.
What is the consumer protection office in Ontario?
Consumer Protection Ontario, at 416-326-8800 or toll-free 1-800-889-9768.
What is the consumer protection office in Quebec?
The Office de la protection du consommateur, at 418-643-1484 or toll-free 1-888-672-2556.
Is there a federal consumer affairs office?
Yes. The Office of Consumer Affairs lists a toll-free line of 1-800-328-6189.
Do banks fall under my province's office?
Banks follow federal rules, so the steps are different. Start with the bank's complaint process, then see our banking guide.